Privacy policy

Privacy Policy

At La Cosa Tiene Tela, we take the protection of your privacy very seriously and are committed to handling your personal data in accordance with applicable data protection laws, both in Spain and other international jurisdictions. This privacy policy explains how we collect, use, share and protect your personal information when you interact with our online store. By using our services, you accept the practices described in this policy.

Personal Information Collected

We collect personal information that you provide directly to us when you place an order or register at our store. This information may include, but is not limited to, your name, shipping address, email address, phone number and payment details.

Use of Personal Information

We use the personal information collected for the following purposes:

1. Process and manage your order: From product selection to shipping and delivery.
2. Communicate with you: To inform you about the status of your order, respond to your queries or resolve any incident.
3. Customer Service: To provide you with support and answer your questions.
4. Send you information: About our products, promotions or store updates, as long as you have given your prior consent.
5. Improve your shopping experience: Personalizing your in-store experience and offering recommendations based on your preferences.

Disclosure of Personal Information

We may share your personal information with trusted third parties for the following purposes:

1. Payment processing: Through our payment gateway to complete transactions.
2. Shipping and delivery: To ship your products to any part of the world.
3. Marketing services: To offer you promotions and improve our services.
4. Compliance with legal requirements: If necessary to comply with applicable legislation or respond to legal requests.

We ensure that all third parties with whom we share your information comply with strict security and data protection measures.

Security of Personal Information

We take all reasonable steps to protect your personal data against loss, theft, unauthorized access or misuse. We implement technical and organizational security measures to safeguard the integrity of your information.

Your Privacy Rights

Under current legislation in Spain and other countries where we operate, you have certain rights over your personal data. These rights may include access, rectification, deletion, restriction of processing and opposition to the processing of your personal data. If you reside outside the European Union, your rights may be subject to local data protection laws, which vary by country.

If you wish to exercise any of these rights or have any questions about how we manage your personal data, you can contact us using the contact information provided below. We are committed to responding to your requests in a timely manner and in accordance with applicable law.

Changes to the Privacy Policy

We reserve the right to update this privacy policy at any time. Any modifications will be posted on this page and, if necessary, we will notify you through the appropriate channels. We encourage you to review our privacy policy periodically to be aware of how we protect your personal information.

If you have any questions or concerns about our privacy policy, please do not hesitate to contact us through the following means:

Store name: La Cosa Tiene Tela
Company name: City Textil, S.L
Commercial Address: Calle Secoya 18, 28044 Madrid, Madrid, España
CIF: B16983702
Telephone: +34 640365788
Email: marketing@citytextil.com