Shipping policy

Shipping Policy

At La Cosa Tiene Tela, we strive to provide you with a satisfactory shopping experience. Below is our shipping policy for orders placed in our online store:

Shipping Scope
We ship worldwide, including Spain and the rest of international countries. We are committed to delivering your products anywhere in the world, for which we use reliable and secure courier services.

Delivery Time
We promise to process and ship your order within 1 to 3 business days of payment confirmation, depending on location and product availability. Delivery times may vary depending on customer location. In general, delivery times are as follows:

  • Spain and Europe: 3 to 7 business days.
  • International (outside Europe): 7 to 15 business days.

Please note that during times of high demand or due to external factors (such as customs or weather conditions), lead times may be extended.

Shipping Cost
The shipping cost is calculated during the purchasing process, based on the total weight of the products, the dimensions of the package and the delivery address. We will inform you about the shipping cost before finalizing your purchase. Additionally, please note that for international shipments, additional charges such as taxes or duties may apply, which will be the responsibility of the customer and must be paid in accordance with the local regulations of the destination country.

Shipping Process
We use reliable courier services to deliver your products in perfect condition. Upon shipping, we will provide you with a tracking number so you can track the progress of your order until it arrives.

Delivery Address
It is important that you provide an accurate and complete delivery address when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information. If you are located outside of Spain, be sure to check that the address details are correct, including the postal code and any additional information necessary for smooth delivery.

Exchanges and Returns
If you wish to exchange or return products, please consult our Refund Policy for detailed information on procedures and conditions.

Customer service
If you have any questions or concerns about shipping your order, please feel free to contact us using the following information:

Store Name: La Cosa Tiene Tela
Company Name: City Textil, S.L.
Commercial Address: Calle Secoya 18, 28044 Madrid, Madrid, España
CIF: B16983702
Telephone: +34 640365788
Email: marketing@citytextil.com

We will endeavor to provide you with a prompt and satisfactory response.

Shipping Policy Updates
We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes made will be effective as soon as they are posted on our online store. We recommend that you periodically review this policy to be informed of any changes made.